Who Should Attend

This course is ideal for:

• Managers and team leaders who need to guide conversations and decision-making
• Project managers and programme managers working with stakeholders
• Professionals involved in meetings, interviews, or problem-solving discussions
• Client-facing roles where understanding needs and requirements is critical
• Anyone looking to improve their communication, listening, and influencing skills

What You Will Learn

By the end of this course, participants will be able to:

• Understand the role of effective questioning in communication and decision-making
• Use different types of questions to gather information and explore ideas
• Structure questions to improve clarity and focus
• Encourage more meaningful and productive conversations
• Improve listening skills and respond more effectively
• Use questioning techniques to support problem-solving and analysis
• Build stronger engagement and understanding in discussions

Key Topics Covered

Understanding Questioning Techniques

• The purpose of questioning in professional communication
• Open vs closed questions and when to use them
• The impact of questioning style on outcomes
• Common mistakes and how to avoid them

Structuring Effective Questions

• Asking clear, focused, and purposeful questions
• Avoiding leading or biased questions
• Using questions to guide conversations
• Creating structure in discussions through questioning

Listening and Responding

• Active listening techniques
• Interpreting responses effectively
• Asking follow-up questions to deepen understanding
• Avoiding assumptions and misinterpretation

Questioning for Problem Solving

• Using questions to analyse situations
• Exploring root causes and underlying issues
• Supporting structured thinking and decision-making
• Encouraging different perspectives

Questioning in Professional Situations

• Using questioning in meetings and discussions
• Improving stakeholder communication
• Conducting more effective one-to-one conversations
• Supporting performance and feedback discussions

Developing a More Effective Communication Style

• Combining questioning with listening and clarity
• Adapting questioning style to different situations
• Building confidence in leading conversations
• Creating more engaging and productive discussions

How the Course is Delivered

This is a practical, instructor-led course focused on real workplace communication.

Participants will benefit from:

• Interactive exercises and discussion-based learning
• Opportunities to practise questioning techniques
• Guided feedback to improve effectiveness
• Real-world scenarios to apply learning immediately

The emphasis is on helping participants move from basic questioning to structured, effective communication that improves outcomes.

Course Duration

1 Day Instructor-Led Training

Outcomes for Individuals and Organisations

After completing this course, participants will:

• Ask more effective and purposeful questions
• Improve their ability to listen and understand
• Structure conversations more clearly
• Support better problem-solving and decision-making
• Build stronger engagement in discussions

For organisations, this leads to:

• More effective communication across teams
• Improved clarity in meetings and decision-making
• Better problem-solving and analysis
• Stronger stakeholder engagement
• A more thoughtful and structured communication culture