Who Should Attend

This course is ideal for:

• Managers and leaders looking to strengthen people leadership and influence

• Professionals working in complex, high-pressure environments

• Individuals responsible for stakeholder engagement and team dynamics

• Those who have completed an introductory Emotional Intelligence or leadership course and want to progress further

What You Will Learn

By the end of this course, participants will be able to:

• Apply Emotional Intelligence in leadership and decision-making scenarios

• Manage emotions effectively in high-pressure or challenging situations

• Demonstrate stronger self-awareness and behavioural control

• Influence and engage others using empathy and emotional insight

• Navigate conflict and difficult conversations more effectively

• Build and maintain high-performing working relationships

Key Topics Covered

Deepening Self-Awareness

• Understanding behavioural patterns and emotional responses

• Recognising the impact of emotions on decisions and leadership style

Advanced Self-Management

• Managing emotional responses under pressure

• Maintaining composure and professionalism in complex situations

• Developing resilience and consistency in behaviour

Emotional Intelligence in Leadership

• Leading with empathy and awareness

• Building trust and credibility

• Supporting and developing others effectively

Social Awareness and Influence

• Reading emotional dynamics within teams and organisations

• Understanding stakeholder perspectives and motivations

• Adapting approach to influence outcomes

Managing Conflict and Difficult Conversations

• Applying Emotional Intelligence to conflict situations

• Handling sensitive conversations with confidence

• Balancing assertiveness with empathy

Building High-Performing Relationships

• Strengthening collaboration and trust

• Improving team communication and engagement

• Creating a positive and productive working environment

How the Course is Delivered

This is a highly interactive, instructor-led course focused on practical application and behavioural development.

Participants will benefit from:

• Scenario-based exercises reflecting real leadership and workplace challenges

• Guided reflection and coaching

• Group discussions and shared experiences

• Practical techniques that can be applied immediately

Anthony delivers the course through real-world examples, practical coaching, and engaging facilitation, ensuring the learning is relevant, impactful, and actionable.

Course Duration

1 Day Instructor-Led Training

Outcomes for Individuals and Organisations

After completing this course, participants will:

• Demonstrate stronger emotional awareness and control

• Communicate more effectively in complex or sensitive situations

• Lead and influence with greater confidence and credibility

• Build stronger relationships across teams and stakeholders

For organisations, this leads to:

• Improved leadership capability and team engagement

• Better handling of conflict and workplace challenges

• Stronger collaboration and communication across the organisation

Why This Course Matters

In complex working environments, technical skills and experience are only part of the equation.

The ability to understand people, manage emotions, and respond effectively is what enables individuals to:

• Lead teams successfully

• Influence stakeholders

• Navigate challenges with confidence

This course helps participants move from understanding Emotional Intelligence to applying it consistently in real-world leadership situations.

FAQs

Is this course suitable without prior Emotional Intelligence training?
It is recommended that participants have either completed an introductory course or have some experience in leadership or people management.

Is the course practical or theory-based?
The course is highly practical, focusing on real-world scenarios, reflection, and application.

Is this relevant for technical professionals?
Yes. Emotional Intelligence is essential for engineering leaders, project managers, and cross-functional teams.

Can this be delivered as a private group course?
Yes, the course can be tailored to reflect specific organisational challenges and leadership scenarios.