In this learning path, you practice storing business data securely by using Azure Blob Storage and Azure Files. The skills validated include creating storage accounts, storage containers, and file shares. Also, configuring encryption and networking to improve the security posture.
Incorporating machine learning into data pipelines increases the ability to extract insights from data. This course covers ways machine learning can be included in data pipelines on Google Cloud. For little to no customization, this course covers AutoML. For more tailored machine learning capabilities, this course introduces Notebooks and BigQuery machine learning (BigQuery ML). Also, this course covers how to productionalize machine learning solutions by using Vertex AI.
Using Story to Communicate, Influence and Lead More Effectively
In many organisations, communication is clear but not always compelling.
Leaders share information, present updates, and explain decisions, yet messages do not always land in a way that engages people or drives action.
The challenge is not usually a lack of content. It is a lack of structure, connection, and clarity in how that content is communicated.
Storytelling provides a practical way to address this.
It is not about performance or presentation style. It is about structuring communication so that people can understand, relate, and respond more effectively.
This course introduces a structured approach to storytelling that helps leaders and managers communicate with greater impact, improve engagement, and strengthen their ability to influence outcomes.
Participants will learn how to turn everyday communication into messages that are clearer, more memorable, and more effective.
1 Day Instructor-Led Training
Developing Clear, Structured and Effective Strategic Thinking
Effective strategy is not just about setting long-term goals. It is about making clear decisions, aligning priorities, and creating a structured approach to achieving outcomes.
Many organisations struggle with strategy because it can feel abstract or disconnected from day-to-day work.
Without a clear framework, strategy often becomes unclear, inconsistent, or difficult to implement.
This course provides a practical introduction to strategic planning and commonly used frameworks, helping participants develop a more structured approach to thinking, planning, and decision-making.
Participants will learn how to break down strategy into clear components, apply proven frameworks, and align strategic thinking with real business objectives.
The focus is on making strategy practical, structured, and applicable in real organisational contexts.
1 Day Instructor-Led Training
Handling Conflict Constructively and Strengthening Working Relationships
Conflict is a natural part of working life, particularly in fast-paced or high-pressure environments.
When handled poorly, conflict can damage relationships, reduce productivity, and create long-term tension within teams. However, when managed effectively, it can lead to better understanding, stronger relationships, and improved outcomes.
Many people either avoid conflict or approach it in a way that escalates the situation. This course provides a practical approach to handling conflict in a calm, structured, and constructive way.
Participants will learn how to recognise different types of conflict, understand underlying causes, and respond in a way that supports resolution rather than escalation.
1 Day Instructor-Led Training
Building Confidence, Influence and Better Outcomes in Negotiation
Negotiation is a critical skill in many professional roles, yet it is often approached without a clear structure or strategy.
Whether negotiating with clients, suppliers, stakeholders, or colleagues, the ability to reach outcomes that are both effective and sustainable is essential.
Many people associate negotiation with conflict or confrontation. In reality, successful negotiation is about preparation, communication, and understanding how to create value for all parties involved.
This course provides a practical framework for developing confident, structured, and effective negotiation skills.
Participants will learn how to prepare properly, manage conversations, handle challenges, and achieve outcomes that support both immediate goals and long-term relationships.
1 Day Instructor-Led Training
Creating Cohesive, Engaged and High-Performing Teams
Strong teams do not happen by accident. They are built through clear leadership, effective communication, and a shared sense of purpose.
Many teams struggle with issues such as lack of alignment, poor communication, unclear roles, or low engagement. Over time, this can impact performance, morale, and overall effectiveness.
This course provides a practical approach to building and developing teams that are cohesive, engaged, and high-performing.
Participants will learn how to strengthen team dynamics, improve collaboration, and create an environment where individuals can perform at their best.
The focus is on developing the skills needed to build teams that work effectively together and deliver consistent results.
1 Day Instructor-Led Training
Leading Distributed Teams with Clarity, Engagement and Performance
Managing remote and virtual teams presents a different set of challenges compared to traditional, co-located teams.
Without regular face-to-face interaction, leaders need to be more deliberate in how they communicate, manage performance, and maintain engagement.
Common challenges include reduced visibility, communication gaps, lack of alignment, and difficulty maintaining team cohesion.
This course provides a practical framework for managing remote and virtual teams effectively, helping participants develop the skills required to lead with clarity, structure, and confidence in a distributed environment.
Participants will learn how to improve communication, maintain accountability, and build strong team relationships despite physical distance.
The focus is on creating effective, engaged, and high-performing remote teams.
1 Day Instructor-Led Training
Understanding What Drives Performance, Engagement and Results
Motivating people is one of the most important responsibilities of any manager or leader.
However, motivation is not a one-size-fits-all approach. What drives one individual may not work for another, and relying on assumptions can lead to disengagement and reduced performance.
Effective motivation requires an understanding of individual drivers, team dynamics, and the environment in which people work.
This course provides a practical approach to motivating individuals and teams, helping participants understand what influences behaviour and how to create the conditions for sustained engagement and performance.
Participants will learn how to move beyond generic approaches and develop a more targeted, practical, and consistent way of motivating people.
The focus is on real workplace application, enabling participants to improve both individual performance and team effectiveness.
1 Day Instructor-Led Training
In this course, learners will discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.
This Learning Path examines no-code agents in Microsoft 365 Copilot Chat and SharePoint and explores how Microsoft 365 business users can create, manage, and use them.
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
This class will help you:
– Learn how to manage timely, disparate data using CCER as a reporting solution
– Apply the CCE as a business solution to deploy, troubleshoot, and tailor application usage to support business processes.
– Understand the foundational components of Contact Center Enterprise solutions
Discover the features of NetApp® BlueXP™️ protection services through classroom lectures and exercises. Explore how to deploy NetApp BlueXP backup and recovery in your environment and implement a policy-based, 3-2-1 data protection strategy by using BlueXP backup and recovery and NetApp BlueXP replication services. Finally, evaluate how to diagnose and troubleshoot common issues.
Vertex AI Agent Builder lets developers, even those with limited machine learning skills, tap into the power of Google’s foundation models, search expertise, and conversational AI technologies to create enterprise-grade generative AI applications. In this course, you learn how to use Vertex AI Agent Builder to create search engines and chat applications. You will then explore how to integrate these search engineers and chat applications into your own applications. Finally, you learn how to manage the tools built in Vertex AI Agent Builder in production.
This instructor-led one-day course is designed for engineers and data scientists familiar with machine learning models who want to become proficient in using Vertex AI for custom model workflows. This practical, hands-on course will provide you with a deep dive into the core functionalities of Vertex AI, enabling you to effectively leverage its tools and capabilities for your ML projects.
This course is an introduction to building forecasting solutions with Google Cloud. You start with sequence models and time series foundations. You then walk through an end-to-end workflow: from data preparation to model development and deployment with Vertex AI. Finally, you learn the lessons and tips from a retail use case and apply the knowledge by building your own forecasting models.
This course explores how to work smarter with Copilot in Microsoft Fabric. Learn how to integrate, transform, store data, and create insightful reports using Copilot in Microsoft Fabric.
Cloud Composer is a fully managed workflow orchestration service built on Apache Airflow. Composer enables you to create, schedule, monitor, and manage workflow pipelines that span across clouds and on-premises data centers.
In this course, you will learn about Apache Airflow and its implementation via Cloud Composer. You will learn how to provision Composer instances, create and manage Airflow DAGs on Composer, and perform tasks such as testing, debugging, and monitoring of Airflow DAGs.
