Who Should Attend

This course is ideal for:

• Managers and team leaders responsible for team dynamics and performance
• Project and programme managers working across multiple stakeholders
• HR professionals and people managers
• Individuals dealing with challenging conversations or team conflict
• Anyone looking to improve their ability to manage conflict constructively

What You Will Learn

By the end of this course, participants will be able to:

• Understand the causes and types of workplace conflict
• Recognise early signs of conflict before it escalates
• Approach conflict situations with greater confidence and control
• Communicate more effectively during difficult conversations
• Apply practical techniques to resolve conflict constructively
• Maintain professional relationships while addressing issues
• Reduce the negative impact of conflict within teams

Key Topics Covered

Understanding Conflict

• What conflict is and why it occurs
• Different types of workplace conflict
• Common triggers and underlying causes
• The impact of conflict on individuals and teams

Recognising and Preventing Conflict

• Identifying early warning signs
• Understanding behaviours and communication styles
• Preventing unnecessary escalation
• Creating a more open and supportive environment

Communication in Conflict Situations

• Staying calm and objective
• Listening to understand different perspectives
• Asking effective questions
• Communicating clearly and constructively

Managing Conflict Effectively

• Structuring difficult conversations
• Addressing issues directly and professionally
• Finding common ground and shared outcomes
• Encouraging collaborative problem-solving

Handling Challenging Situations

• Dealing with strong emotions
• Managing resistance or defensiveness
• Maintaining control of the conversation
• Avoiding escalation and breakdown

Resolving and Moving Forward

• Reaching agreement and resolution
• Rebuilding trust and working relationships
• Learning from conflict situations
• Supporting ongoing team effectiveness

How the Course is Delivered

This is a practical, instructor-led course focused on real workplace situations.

Participants will benefit from:

• Interactive exercises and realistic scenarios
• Opportunities to practise conflict conversations
• Group discussion and shared experiences
• Practical tools and techniques that can be applied immediately

The emphasis is on helping participants manage conflict in a way that is constructive, professional, and outcome-focused.

Course Duration

1 Day Instructor-Led Training

Outcomes for Individuals and Organisations

After completing this course, participants will:

• Handle conflict situations with greater confidence
• Communicate more effectively in challenging situations
• Reduce tension and improve working relationships
• Resolve issues more quickly and constructively
• Support a more positive and collaborative team environment

For organisations, this leads to:

• Reduced workplace tension and disruption
• Stronger relationships across teams
• Improved communication and collaboration
• More effective leadership and management capability
• Healthier and more productive working environments