Who Should Attend

This course is ideal for:

• Managers and team leaders responsible for leading conversations and influencing outcomes

• Professionals working with stakeholders, clients, or cross-functional teams

• Individuals looking to improve confidence in high-stakes communication

• Those who have completed a foundation communication or leadership course and want to advance further

What You Will Learn

By the end of this course, participants will be able to:

• Communicate with greater clarity, confidence, and purpose

• Adapt communication styles to different audiences and situations

• Influence conversations and outcomes without relying on authority

• Handle challenging conversations and objections effectively

• Strengthen relationships through active listening and empathy

• Deliver messages with greater impact and credibility

Key Topics Covered

Advanced Communication Principles

• Moving beyond basic communication into influence and impact

• Understanding how communication shapes perception and outcomes

Adapting Communication Styles

• Recognising different communication preferences

• Adjusting approach based on audience, context, and objectives

Influencing Without Authority

• Building credibility and trust

• Structuring conversations to guide outcomes

• Using language and framing effectively

Handling Difficult Conversations

• Managing conflict constructively

• Addressing objections and resistance

• Maintaining professionalism under pressure

Active Listening and Engagement

• Listening to understand, not just respond

• Asking better questions to uncover insight

• Strengthening engagement in conversations

Communicating with Confidence and Presence

• Managing nerves and pressure

• Delivering messages with clarity and authority

• Improving verbal and non-verbal communication

How the Course is Delivered

This is a highly interactive, instructor-led course focused on real-world application.

Participants will benefit from:

• Scenario-based exercises reflecting workplace communication challenges

• Guided practice and feedback

• Group discussions and peer learning

• Practical tools and techniques for immediate use

Anthony brings the subject to life through practical coaching, real examples, and interactive delivery, ensuring the learning is engaging, relevant, and actionable.

Course Duration

1 Day Instructor-Led Training

Outcomes for Individuals and Organisations

After completing this course, participants will:

• Communicate more effectively in high-pressure or complex situations

• Influence outcomes and decisions with greater confidence

• Build stronger relationships with colleagues, stakeholders, and clients

• Handle challenging conversations with professionalism and control

For organisations, this leads to:

• Improved collaboration and alignment across teams

• More effective stakeholder engagement

• Stronger communication capability across leadership and delivery teams

Why This Course Matters

In today’s workplace, communication is often the difference between:

• Progress and misunderstanding

• Alignment and conflict

• Influence and being overlooked

This course helps professionals move beyond simply communicating information, to communicating with intent, impact, and influence.

FAQs

Is this course suitable for non-managers?
Yes. Anyone involved in stakeholder communication, collaboration, or influencing outcomes will benefit.

Is this course practical?
Yes. The course is focused on real-world scenarios, practice, and application, not just theory.

Do I need prior training?
No formal prerequisites, but it is best suited to those with some experience in professional communication.

Can this be delivered for teams?
Yes, this course can be tailored to reflect specific organisational communication challenges.