Who Should Attend

This course is ideal for:

• Managers and team leaders responsible for problem-solving and improvement
• Project and programme managers working on delivery and issue resolution
• Operational and technical professionals involved in analysing problems
• Quality and process improvement roles
• Anyone involved in identifying issues and implementing solutions

What You Will Learn

By the end of this course, participants will be able to:

• Understand the principles of Root Cause Analysis (RCA)
• Distinguish between symptoms and underlying causes
• Apply structured techniques to analyse problems effectively
• Use tools such as 5 Whys, Fishbone (Ishikawa) diagrams, and structured analysis methods
• Identify contributing factors and patterns
• Develop more effective and sustainable solutions
• Improve decision-making through clearer analysis

Key Topics Covered

Understanding Root Cause Analysis

• What Root Cause Analysis is and why it matters
• The difference between symptoms and root causes
• Common pitfalls in problem-solving
• The value of structured analysis

Defining and Understanding the Problem

• Clearly defining the issue
• Gathering relevant information and data
• Avoiding assumptions and bias
• Understanding context and impact

Root Cause Analysis Techniques

• The 5 Whys technique
• Fishbone (Ishikawa) diagrams
• Cause-and-effect relationships
• Identifying patterns and contributing factors

Analysing and Validating Causes

• Testing assumptions and validating findings
• Distinguishing between correlation and causation
• Identifying multiple contributing factors
• Prioritising root causes

Developing Effective Solutions

• Linking solutions to root causes
• Avoiding temporary fixes
• Designing sustainable improvements
• Implementing and monitoring solutions

Applying RCA in the Workplace

• Using RCA in projects and operations
• Supporting continuous improvement
• Improving team problem-solving capability
• Embedding structured thinking into everyday work

How the Course is Delivered

This is a practical, instructor-led course focused on applying Root Cause Analysis techniques in real scenarios.

Participants will benefit from:

• Interactive exercises and case-based learning
• Opportunities to practise structured analysis techniques
• Guided feedback to improve problem-solving skills
• Real-world examples that can be applied immediately

The emphasis is on helping participants move from reactive problem-solving to structured, effective analysis that delivers better outcomes.

Course Duration

1 Day Instructor-Led Training

Outcomes for Individuals and Organisations

After completing this course, participants will:

• Analyse problems more effectively and systematically
• Identify root causes rather than symptoms
• Improve the quality of decisions and solutions
• Reduce recurring issues
• Strengthen their overall problem-solving capability

For organisations, this leads to:

• More effective and sustainable solutions
• Reduced rework and recurring issues
• Improved operational efficiency
• Stronger decision-making processes
• A more structured and analytical approach to problem-solving